Refund and Return Policy

​In most cases, we do accept returns of the product if the product is in an unused condition and Original Packaging. We will refund you the amount less than the 30% restocking fee. If there is any fault in the product, we will exchange the product for no additional cost. The customer pays for return shipping. Why Restocking Fee? In order to keep the prices low for 97% of our customers, we charge a restocking fee from 3% of the customers who wish to return the items. We don’t make money from the restocking fee. It goes towards our shipping expense, warehouse handling, or reboxing of the items. You may return an item for a refund of the merchandise within 30 days of delivery; all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. If your item arrived damaged or defective, we are happy to arrange for a prompt replacement but it has to be mentioned on the proof of delivery in case of curbside delivery and white glove delivery. All kinds of Damage/Defect claims must be reported within 24-48 hours of delivery time. All Major Shipping companies deliver only Monday through Friday. Deliveries can not be scheduled on Saturday or Sunday unless otherwise instructed by the carrier.

​Return Eligibility

​Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). When you sign for the delivery, even if the package appears only slightly damaged, please write “Package Damaged.” If the package looks significantly damaged, you may refuse delivery. In this case, please notify us so that we can expect the return shipment. Once the package returns to us we will send you a new one right away. If you have already accepted the package and notice missing or damaged parts, please contact us right away and we will ship you replacement parts free of charge. We usually only have a 48-hour window to file freight claims. If we cannot replace the parts, our carrier will pick up the original package and we will send you a full replacement. If your product has a manufacturer’s defect, we can either replace the defective part or, if necessary, the entire unit. We select only the most reliable, highest quality products and the most reputable manufacturers to work with. If you have any issues or questions, don’t hesitate to seek our many resources.