FAQ – FREQUENTLY ASKED QUESTIONS

​How does ​luxdecorfurniture.com work?

​LuxDecor Furniture partners with leading furniture manufacturers across North America to bring you the best in online furniture shopping.

​What furniture brands does luxdecorfurniture.com carry?

​LuxDecor Furniture’s ever-expanding selection is carefully edited from the merchandise of our retail partners. The result is thousands of items to choose from and a balanced selection of prices and styles. And no matter what you purchase, every item is backed by our retail partners’ comprehensive guarantees, warranties, and service programs.

​Do you offer the lowest prices?

​Our supplier network is among the largest furniture supplier network in North America. Their buying power gets them the lowest prices from furniture manufacturers – and allows ​luxdecorfurniture.com to pass the savings onto you.

​How does the delivery work?

​At ​luxdecorfurniture.com,  our shipping partners provide fast delivery. The LTL delivery can time frame is around 2-3 weeks whereas the White Glove delivery time frame is around 3-4 weeks depending upon the delivery location.

​Refund and Return Policy

​In most cases, we do accept the returns of the product if the product is in unused condition. We will refund you the amount less than the 30% restocking fee. If there is any fault in the product, we will exchange the product for no additional cost. Customer pays for return shipping. Why Restocking Fee? In order to keep the prices low for 97% of our customers, we charge a restocking fee from 3% of the customers who wish to return the items. We don’t make money from the restocking fee. It goes towards our shipping expense, warehouse handling, or reboxing of the items. You may return an item for a refund of the merchandise within 30 days of delivery. Please ask us the warehouse address where it needs to be returned and all you need to do is ship the item back to us. Return credits are issued within 24 hours once the item is received and inspected. If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. In the case of dropoff delivery, just send the pictures of the damaged item and in case of LTL delivery, the damage has to be mentioned on the proof of delivery. All kinds of Damage/Defect claims must be reported within 24-48 hours of delivery time.

​How do I find the product on your website?

​First, try finding it on our site by typing information about the item into the search box at the top of the luxdecorfurniture.com website. If you still cannot find the item, call us. Our Furniture Experts would be more than happy to help you find the item you are looking for. Why do you need my zip or postal code? We won’t sell your furniture until we’re sure we have a distribution point in your area that can ensure the smooth delivery of your order. As we build our partner network, our delivery area continues to grow. We use your zip or postal code to – Make sure that you see only items that can be delivered to you. – To offer special pricing that may only be available in your area. – To calculate sales tax and shipping charges in your area. We provide free shipping on most of the items.

​How do I open luxdecorfurniture.com Customer Account?

​All you have to do is register and create your personal luxdecorfurniture.com Account. The process takes only a moment, then press Submit and you’re done! The benefits are substantial: – Track and change your order online – Contact our customer service team – Create and manage your wishlist – Receive notifications of sale events and exclusive web-only offers.

​How do I change my personal information?

​Login to your luxdecorfurniture.com Account to change your home address or e-mail address, phone number, password, or payment options. I forgot my password. What should I do? Go to the click Login on our website and click “Forgot Your Password.” Enter your e-mail address and we will send you the account password. Is ordering online safe? At luxdecorfurniture.com, our customers are the first priority. We use the best available technology to encrypt all personal data you share with us, including your credit card and telephone numbers, name, and address. We do not store credit card numbers. It’s directly processed by Credit Card Processor.

​What if the color is slightly different?

​Slight color Variations happen all the time. Some of the color variations happen between the online pictures and the real world products because of the lighting in the studio is different from lighting in the room. Upholstery color Issues happen because every lot of upholstery is always a little different from the other. Different factories of production can also have minor color variations. If a customer wants to return the item because of color variation, they would have to send it back at their own expense and pay a 30% restocking fee. Do you share my information with anyone? We do not share your personal information with anyone, except what is required to fulfill your order. Shipping Details.

​How will my order be delivered?

​Once we get your order, we use our supplier network to ship your order. Once your order is shipped, we will provide you the tracking code so that you can track the order on a real-time basis. Smaller items are shipped by FedEx Ground/UPS while bigger orders are delivered by Curbside Delivery. Some of the items qualify for white glove delivery and in-house installation. If the item qualifies for it, its mentioned on the product page.

​When will my order be delivered?

​Because luxdecorfurniture.com works with many manufacturers and suppliers, your merchandise will be delivered fast. Upon the order confirmation, we will let you know the approximate delivery date. How much does the shipping cost? Our network partners deliver thousands of orders a day, which keeps delivery prices low. Most of the products are free shipping. If there is a shipping cost, it will be displayed in the shopping cart.

​Can I pick up my furniture? / Cancel my order

​No. We only deliver orders to your location. How can I see the status of my order? To view the status of your order, login to luxdecorfurniture.com account, and click on my orders to view the order information. Can I cancel my order? You can cancel your order by sending us an email at –  or by replying to your order confirmation email with the cancellation request. The email is processed and sent to the warehouse. If the item has not shipped, we will cancel your order and send you an email confirmation. In the case of unshipped/canceled orders, a credit card is not charged. In some cases, the order might have shipped the same day prior to the cancelation request. If the order has shipped, we will send you the shipment tracking details and would not be able to cancel the order at that point.

​What if I’m unhappy with my purchase?

​If there is any damage due to shipping or manufacturing defect, we will replace the product. In most cases, we do accept the returns of the product if the product is in unused condition. The items need to be returned in original packaging. If you do not like the product, then you can return the unused product in original packaging with a 30% restocking fee. Pricing and Payments.

​Do the prices in my Shopping Cart change?

​We make every attempt to maintain the lowest prices on the items, but price changes do occur. As a result, prices on items stored in your Shopping Cart are subject to change until you have actually placed your order. What type of payments do you accept? We accept Visa, MasterCard, and Discover cards We do not accept checks or other means of payments at this time. We do not accept credit cards issued outside the United States. Do you charge my credit card at the time I place my order? Yes, we do charge your credit card once you place the order. Do you accept COD (Collect on Delivery) orders? No, we do not accept COD orders